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Fitbit Coach app will not download

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‎07-02-2019 16:23

‎07-02-2019 16:23

I have had my versa for two months. The Fitbit Coach app will not download. It just continues to buffer then a message unable to update app. I don’t even want fitbit coach but there is no way to delete this. It continues to try to download and uses up the battery customer support has no solution. 

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‎07-04-2019 14:03

‎07-04-2019 14:03

Hello @MsFroggy, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

 

Congratulations on your recently purchased Fitbit Versa. I appreciate your participation in the Forums and sharing the difficulty you're experiencing with the Fitbit Coach app. I appreciate the information that you receive a message that the app cannot be updated. I recommend to connect the watch to Wi-Fi and then try to complete the process. For steps to connect the watch to Wi-Fi, please see this help article: How do I connect my Fitbit watch to Wi-Fi? 

 

Thank you for taking the time to get in touch with our Support Team. I suggest to keep communication open with them since they have already all the details of the issue and special tools to continue assisting you. 

 

I'll be around if you need further assistance. 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-04-2019 17:56

In response to LiliyaFitbit

‎07-04-2019 17:56

No, it will not download. It continues to say unable to update....contact customer service. In the meantime it keeps buffering and draining my battery. I have deleted the fitbit app, reinstalled, make sure I am connected to WiFi, everything charged 100%...Bluetooth disconnected...etc...nothing. So many people are just as upset as I am. I must continue to put my watch back on charger as this constant buffering just drains the battery.

I am at a loss as to how to deal with this. I received an response from your customer service saying they were deleting my complaints, based on my comment to another customer how upsetting this is.
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‎07-07-2019 17:02

In response to MsFroggy

‎07-07-2019 17:02

Hi @MsFroggy, thank you for your reply. I am sorry for the delayed response. 

 

I am sorry to hear you are going through this situation. I totally understand how you are feeling and appreciate your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

 

We are working to keep the Community a friendly, informative, and fun environment for everyone. You can check our Community Guidelines for more information. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-10-2019 05:56

‎07-10-2019 05:56

No, it will still not download.  I have once again, reconnected it to WiFi, deleted the Fitbit app, reset the watch, disconnected Bluetooth... nothing. Fitbit coach continues to try to download and simply buffers...draining the battery.  Since the watch came with this app I can not delete it or shut it off even though I have NO use for Fitbit Coach.  I get the same message...unable to update/download some apps.  Contact customer support.  I am so frustrated with computer generated “ fixes” of which I had tried over and over.

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‎07-12-2019 19:40

In response to MsFroggy

‎07-12-2019 19:40

It's nice to see you around @MsFroggy. I am sorry for the delayed response. 

 

Thanks so much for taking the time to troubleshoot this issue. I'm sorry to hear about your experience. I could see that our Support team got in touch with you regarding this matter. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

Feel free to reach out if you have any other questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-15-2019 05:41

In response to LiliyaFitbit

‎07-15-2019 05:41

31161897. Case

This does not work either. When it says to go to my watch to give permission ..I’m trying to say this app is NOT downloaded on my watch. It continues to buffer and drain the watch. It is not downloaded on the Fitbit phone app. . When I go to the Fitbit COACH app on my phone..you say to touch face....etc. I have tried this...you can see the app is only slightly connected to fitbit. It is not download on the Fitbit phone app to give permission. Your instructions are confusing....Fitbit app...Fitbit Coach...device...??

What next?

Bernadine Labuda
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