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‎07-14-2020 18:55 - last edited on ‎07-15-2020 14:51 by Fitbit Moderator

‎07-14-2020 18:55 - last edited on ‎07-15-2020 14:51 by Fitbit Moderator

I've tried to restart, it's 100% charged and all it does is flash the icon on a black screen

 

Moderator Edit: Clarified subject

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‎07-15-2020 14:51 - last edited on ‎07-22-2025 08:43 by Fitbit Moderator

‎07-15-2020 14:51 - last edited on ‎07-22-2025 08:43 by Fitbit Moderator

Hi @masrlds, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying our restart process before to posting. To fix this uncommon situation, please try our factory reset following the next steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

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