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Fitbit Versa - Black Screen

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‎03-02-2019 23:53

‎03-02-2019 23:53

My Fitbit Versa has suddenly decided to stop working. 

 

Before the screen went dead it vibrated on my wrist indicating a notification. I looked at the Versa and the screen was black. Since then I have tried holding down the reset buttons and attempted to charge the device and the screen was still black. 

 

The heart rate monitor on the back is off as I can no longer see the green light usually coming from it, so I believe the Fitbit isn't on. 

 

Any help would be appreciated.

 

Thanks

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‎03-03-2019 05:26

‎03-03-2019 05:26

Hi, since you already tried, unfortunately without any luck, to solve this problem, I would advice to contact Customer Support about your problem.  

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