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Fitbit Versa Lite has not worked since update

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‎03-02-2021 14:05 - last edited on ‎03-03-2021 12:29 by

‎03-02-2021 14:05 - last edited on ‎03-03-2021 12:29 by

I have tried time and again to reset my fitbit after the update February 2021.  Since then I have not been able to use it.  The Versa Lite is not keeping charge or syncing to my Iphone. This is a replacement that i was sent after the original fitbit stopped working.

 

 

Moderator edit: subject for clarity 

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‎03-03-2021 12:29 - last edited on ‎06-18-2025 08:07 by Fitbit Moderator

‎03-03-2021 12:29 - last edited on ‎06-18-2025 08:07 by Fitbit Moderator

Welcome to the Fitbit Community, @Buttercup2021.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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