Fitbit Versa Screen Is Unresponsive

[KareematO]

Good day, the screen of my FitBit Versa watch is unresponsive. I performed the reset (three button approach) with no change. How do I get my screen to work again? I can hardly do anything with the watch anymore.

[SunsetRunner]

I had this same issue along with my watch resetting by itself.  They would not help me in any way.  They guy on the phone latched on to me saying the battery drained quicker now too and then they wanted me to do a battery test.  I tried to plead with him to do something about the other issues of swipe not working on the screen or the fact that it resets over and over but he did nothing but tell me I had to do a battery test or they would not help me.  My versa is less than 6 months old.  This is terrible customer service don't expect any help from fitbit they already got your money.  It's all they care about.  THEY DO NOT STAND BEHIND THEIR PRODUCTS OR CARE ABOUT CUSTOMERS AT ALL.

[NellyG]

Hi @KareematO Try doing the semi factory reset as detailed below. If that doesnt help you will need to contact Support.

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.