Fitbit Versa Screen not working and keeps restarting

[Shieh]

Hi All, my fitbit versa has suddenly stopped working properly after 1 month. The screen is just black but the Heartrate sensor on the back is active. After force-restarting via the left and lower right buttons, this is what happens:

1. Fitbit logo appears

2. After a while, Fitbit logo disappears then versa vibrates

3. Screen goes to the clock face and... 

   - when the screen goes to sleep, it will crash and restart again back to step 1 (fitbit logo) 

   - the touchscreen doesn't work

   - buttons on the side of the watch work

   - sometimes the clock face does appear and shows instead "clock error"

   - sync with mobile phone works, even able to change clock faces

Any immediate help for this? I can't reset the unit since touchscreen doesn't work. It just loops around steps 1-3.

[Marrrmaduke]

@Shieh Try 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.