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Fitbit Versa Tracking Heart Rate When not wearing it

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‎08-02-2018 20:16

‎08-02-2018 20:16

Hello: 

 

I have had my Fitbit Versa for a few months now and love it. But it has recently started showing random heart rates when I’m not wearing it. I have tried restarting the Versa and my iPhone. As well as turning the Sync on and off and then restarting. No luck with anything. Please help! 

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‎08-02-2018 23:43

‎08-02-2018 23:43

Mine was doing this when it was new. When I took it off and placed it flat (sensor side down) on a nightstand the heart rate sensors kept flashing and a heart rate reading was being tracked. I found that if I placed on its side when I took it off the sensors switched off as they should.

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4 REPLIES 4

‎08-02-2018 23:43

‎08-02-2018 23:43

Mine was doing this when it was new. When I took it off and placed it flat (sensor side down) on a nightstand the heart rate sensors kept flashing and a heart rate reading was being tracked. I found that if I placed on its side when I took it off the sensors switched off as they should.

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‎08-03-2018 05:20

In response to SteveH

‎08-03-2018 05:20

Thank you! I’m going to give that a try through out the day and see how it does. 

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‎08-04-2018 06:48

In response to SteveH

‎08-04-2018 06:48

Tried it yesterday and it worked. Thank you!

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‎08-12-2018 21:58

‎08-12-2018 21:58

Thank you for this solution!! I was about to start a topic but this popped up when I started it (but not when I used the actual search button 😕 ). I've only been wearing it at night, for most of the week anyway and whenever I pick it up to put it on it's showing the HR in the 115 range 😕 I didn't really notice it/pay too much attention to it, as I assumed it just came on when I picked the device up to put on.. I noticed it today that it as on before I placed it on though/went to put it on. 😞 

 

So, now I'm worried my RHR and everything is out of sync. It's already seemed about 10 points higher than the Charge HR and the Charge HR 2 was, but thought I'd live with it... so thanks for this, hopefully it fixes it all for me lol

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