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Fitbit Versa and Spotify Premium not working help

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‎11-29-2019 13:53 - last edited on ‎12-10-2019 16:34 by Fitbit Moderator

‎11-29-2019 13:53 - last edited on ‎12-10-2019 16:34 by Fitbit Moderator

Hi, 

 

I just got a Fitbit Versa and also hold a Spotify Premium account. Spotify will not download as an app attached to my fit bit. I have tried everything. Uninstalled and reinstalled both apps. Went all through settings and nothing. I am so frustrated. Finding a number to call for help is next to impossible. Note: I am a Versa owner with a Spotify premium account. 

 

Help

 

Ashley

 

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‎12-10-2019 16:32

‎12-10-2019 16:32

@ashleybell1984 Welcome to the Fitbit Community.

 

I'm sorry to hear that you are having difficulties to download Spotify on your Fitbit Versa. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

 

Please make sure that you have the latest firmware version of the Fitbit Versa (32.70.7.14). You can find information to see the current version of your watch and instructions to update on this article.

 

In addition, please check out the requirements to control music playing on Spotify on this site.

 

Just to answer your question, the customer support's phone is (877) 623-4997, 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends.

 

If you have any question, please don't hesitate to contact us back at any time.

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