Fitbit Versa - battery issues

[Emsj44]

Hi I have had my Fitbit for only 6 months and for the last few days it has not been holding its charge (full charge) it used to last me 3 to 4 days on a fill charge now doesn’t last 1 full day? I have read the other comments on this particular issue and have tried the reboot/switching off to help the battery? 

This shouldn't be happening with this only when it’s 6 months old.. can someone please help me with this .. I rely on my Fitbit everyday thanking in advance:) 

[Marrrmaduke · Accepted solution]

@Emsj44 I am sorry to hear that 😞 Have you tried factory reset? This will wipe your versa though, so make sure you sync first. After the factory reset, you will have to set up your tracker again. Also, I would refrain from installing 3rd party watch faces for now, just to see if the hard reset resolves the issue. If not, I think you should contact Customer Support, so they can guide you through the next steps. Good luck!

[Emsj44]

Hi managed to do the factory reset in the end took several attempts.. 

spoke with Fitbit this morning as now screen is also freezing and batter issues are same. I am being sent out a replacement! 

Fabulous service for Fitbit! 🙂 

[JuanJoFitbit]

@Emsj44 It's great to see you in our Fitbit Community! I'm sorry about the battery issue that your Versa experienced. However, I'm glad to hear that our Support team is sending you a replacement unit. Thank you for posting the update here and trying the great workaround that my friend @Marrrmaduke suggested.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you guys later! 

[Marrrmaduke]

@Emsj44 Great news! 😊 I'm sure a new shiny Versa will be speeding its way to you soon! 

[KomalVerma2109]

It has not even been 6 months since I got my Fitbit versa. Battery is not even lasting for a day. Really not expected this from a brand like Fitbit. 

[SunsetRunner]

I am on my 2nd replacement (3rd Versa) for battery issues. The product is flawed and Fitbit’s response is to keep sending replacements (that have the same issue)!

[Emsj44]

I’m actually on my 3rd replacement unit from Fitbit!?! Go figure?!? My first was only 6 months old when it went wrong, second unit lasted 6 weeks, got my replacement 1st week jan let’s see how long this lasts for? 

I’m already considering ditching the versa and looking at another by Fitbit, my hubby has the one that is now discontinued - blaze I think and he has had no issues at all and he has had his for over two years same as my mom no issues so may swap when this one dies .. I’m am expecting it to tbh. I can’t fault Fitbit tho still great customer service even if the versa is flawed. Good luck with yours.. fingers crossed they last! 🙂 

[Amanda-1982]

I am. Having the same problem I’m on my 2nd one and it’s not holding it’s charge at all and I’ve been told I’ve got to wear it for 6 days charge as soon as it goes dead and sinc it 5-6 times a day I’ve had enough I just want a Fitbit that works and holds it charge!!

[Emsj44]

Hi since I last posted that I was now on my third Fitbit versa. I have had no issues! So I have kept my versa and I have to say Fitbit couldn’t do enough for me. The service I received to fix my issues was fab and I would recommend you contact them to see if you can resolve your issue. You will need to go through a certain process for them to gain the technical information from your versa and once they have this info they then can move your case forward for a repair or replacement. Hope you get it sorted soon.. keep me posted 🙂 x

[LaurenK212]

This is the same issue I am having.  Fitbit support isn’t replacing it because when I charge and sync it, it dies.  What do i need to do to replace it?!?! 

[Emsj44]

wow ! I’m surprised that Fitbit are not replacing it? As it is not fit for purposes 

i have had no problems with replacements,  so I would go back and check your warranty if it’s still within the warranty timescale I thought you were entitled to a replacement or refund? 

Did you by it directly from Fitbit or from a retailer? Either way if it’s in warranty you are entitled to something being sorted out. 

I haven’t done the new update as I was too afraid it would mess my Fitbit up again . 

Didn't want to go through all the hassle again of contacting Fitbit. Although like I said they have been very helpful to me. So far (months now) my Fitbit versa is working and I have had no problems this is my third replacement! 

i would personally  persevere with Fitbit and see if you can get someone to help with what your facing, these watches /fitness trackers are not cheap! And that’s a lot of money to just say “oh well” too! 

Sorry I can’t be more helpful. X

[Valentina72]

I'm also waiting for my 3rd Versa in 6 months.  The whole replacement process is very tedious and time consuming.  They are taking a very long time to process my current replacement.  They stopped responding to any of my emails asking about the promised replacement.

[Emsj44]

Hang on in there.. I’m sure Fitbit will sort it for you. I think that they had a lot of issues with the versa .. I’m now happy with my third. But will not get another versa next time. I will look at the other Fitbits they have. I’m not disappointed to not continue to purchase products when I have to but will do more homework on what series to purchase next time. Good luck hopefully your replacement will arrive soon. 🙂 x

[JuanFitbit]

Hi @Emsj44 , nice to see you back in the Community! Thank you for your comment!

@Valentina72 , thanks for your reply and feedback! I've checked with Support and was informed that your case is still being processed. Our team will be answering you as soon as possible. We appreciate your patience and I apologize if you haven't received a reply as fast as you wished. 

@LaurenK212 , a warm welcome to the Community! Thank you for sharing your experience with Support. I've contacted our Support Team and they will check you case. Please keep an eye on your inbox. 

Please keep me posted