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Fitbit Versa display cracked

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‎02-12-2019 00:41 - last edited on ‎02-12-2019 09:31 by Moderator Alum

‎02-12-2019 00:41 - last edited on ‎02-12-2019 09:31 by Moderator Alum

I got my Fitbit Versa not to long ago, it is still under the 1 year warrenty. The screen is now cracked!! :((((((( is this covered under the warrenty? If it isn’t how much would it cost to fix? How would I go about getting it fixed!? Very disappointed that it cracked very easily!! My hand only slightly brushed up against a pole, and now there is a crack right down the center of the screen 😞 

 

Moderator edit: Updated title for clarity

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3 REPLIES 3

‎02-12-2019 00:57

‎02-12-2019 00:57

This is a tricky question. The screen is covered by the warranty terms....but accidental damage isn't. The full terms can be found via the link at the bottom of this page or direct via https://www.fitbit.com/legal/returns-and-warranty

 

I think your best option would be to discuss the situation with customer support to see what your options are. I've flagged your post for the attention of a moderator who can put you in touch with customer support.

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‎02-12-2019 01:06

In response to SteveH

‎02-12-2019 01:06

Thank you for your help!! Hopefully I can get it fixed in no time, because I love wearing it!! 

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‎02-12-2019 08:57

In response to Pippa2019

‎02-12-2019 08:57

Hi there @Pippa2019, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that the display on your Versa is cracked. I'd like to help you out.

 

I've escalated your case to our Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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