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Fitbit Versa display issues

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‎07-30-2018 10:37 - last edited on ‎08-01-2018 05:42 by Moderator Alum

‎07-30-2018 10:37 - last edited on ‎08-01-2018 05:42 by Moderator Alum

I thought I received a wonderful expensive gift for Father's Day.

 

The Fitbit Versa is more than disappointing. It works great sometimes and horrible at others. The screen continuously jumps and flickers.  The touchscreen is the worst and completely unresponsive most of the time. What's made owning the device so much more terrible to own is the Fitbit return policy.

 

A defective device should be replaced immediately. Unfortunately that's not the case with Fitbit. After reading some of the post, I see others are having the same issue with the device. So it's not my individual device that's flawed. It would seem that the Versa is buggy at best. Not only that but others are having issues with the return policy. I heard so many great things about Fitbit from friends who have the devices.

 

Needless to say I'm very disappointed and will not purchase another. Fitbit you should do better!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎08-01-2018 05:43

‎08-01-2018 05:43

A warm welcome to the Community @SunsetRunner.

 

I appreciate all the feedback provided about Fitbit Versa and would like to know if you have contacted our support team, have they offer a solution for the display issues you have been experiencing?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎08-01-2018 08:59

In response to AlejandraFitbit

‎08-01-2018 08:59

AlejandraFitbit,

 

Thanks for responding.  I wasn't expecting a response from Fitbit.  To answer your question, YES I contacted the support team.  I spoke with someone via chat.  None of the proposed fixes solved the problem.  Restarting, a factor reset, reinstalling the app on my phone.  That's pretty much the guidance I was given and falls in line with others were told in the Fitbit community pages.  Still the screen flickers, the touch screen is unresponsive most of the times, the battery life is no where near the advertised four days.  I was told to send the Versa back and that I'd receive a mailing label via email to send the tracker.  Unfortunately I never got a clear answer on why I was sending it back.  Was it going to be repaired? Was a new Versa going to be sent back to me?  Was I going to get a refurbished device sent to me?  How long was this going to take?  So it wasn't clear what was going to happen.  More importantly I read post in the Fitbit community page where it took months to get a device returned.  For several reasons.  IMO Fitbit should be sending me a new device and allow me to return the non operating device once it's received.  For whatever reason I can't return it to Best Buy even though Best Buy's return policy is within 90 days of purchase with a receipt.  Which I have a receipt and the Versa is malfunctioning well within that 90 day window.  Bottom line up front is my children put their money together to purchase me a nice gift for Father's Day.  Something that I wanted and thought was a very nice gift.  It doesn't work as it should and at this point I don't feel like Fitbit, the manufacturer, or Best Buy (the seller), have stood by the product.  Considering the number of people I'm seeing in the community with this same issue it's apparent the Versa has bugs and Fitbit knows it.  The question is how is Fitbit correcting the problems for their customers.  Currently I have a $200 Fitbit Versa that's just sitting on my night stand and I've barely had it 60 days.  Very disappointing after hearing so many great things about previous Fitbit devices.    

Best Answer