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Fitbit Versa firmware update

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‎02-12-2019 18:18

‎02-12-2019 18:18

Hi,

I have tried multiple times to update my fitbit versa with the new firmware. It does not work. Tried all the trouble shooting tips too.

 

Any suggestions? I have an android mobile. 

 

Thanks. 

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‎02-12-2019 21:11

‎02-12-2019 21:11

@Choccie85 phone model and OS version? Are you getting any error messages? I'm assuming you're running the latest version of Fitbit app. Make sure your Versa is in a charging dock and near your router. You will need a strong wifi signal for update (I'm assuming you're updating via wifi). Try rebooting your phone and Versa to restart the process. To reboot Versa, press and hold the left and bottom right buttons until Fitbit logo appears.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎02-12-2019 23:16

In response to Marrrmaduke

‎02-12-2019 23:16

Lost all data that were synced since Jan 29. This happened a few days ago and now it happened again. The watch seems to do ok but it is not syncing right. No sleep data recorded at all.

 

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