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Fitbit Versa isn't turning on

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‎08-26-2018 10:36 - last edited on ‎08-27-2018 04:51 by Moderator Alum

‎08-26-2018 10:36 - last edited on ‎08-27-2018 04:51 by Moderator Alum

I have had my Versa for approximately 2 months. I woke up one morning and it was not working. I tried to restart it. It had a charge. Now it stopped working altogether. Don't know what else to do. I have gone a week without it and I really miss it.

 

 

Moderator edit: subject for clarity

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‎08-26-2018 10:52

‎08-26-2018 10:52

Sometimes doing the restart 3 times helps. So try that

 

If not than contact support

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-27-2018 04:52

‎08-27-2018 04:52

Welcome to the Community @Shands and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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