help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa - issue regarding Fitbit App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2020 05:58 - last edited on ‎06-25-2020 14:14 by

‎06-11-2020 05:58 - last edited on ‎06-25-2020 14:14 by

Hello

I'm using Fitbit Versa and downloaded the Fitbit app. But nowadays it's not working properly. While clicking on the app, the screen goes away instantly. I uninstalled it then it was functioning, but next time the same issue was occurring.

Please try to solve this issue.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-25-2020 14:13

‎06-25-2020 14:13

Welcome to the Fitbit Community, @Anshu123.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Fitbit app not working properly. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the same keeps happening, reply back with your phone's model and OS version so I can further investigate.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes