help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2019 23:46 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

‎02-10-2019 23:46 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

I have been trying over the weekend to charge my fitbit Versa to not avail.

 

I have also tried to do a factory reset but as the battery is dead this will not work. Please help!!

 

 

Moderator edit: updated subject for clarity

Best Answer
3 REPLIES 3

‎02-11-2019 04:50 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

‎02-11-2019 04:50 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

Hi @AngelTS  Oh dear. I do hope you can get it charging again. Have a read of THIS Help Article on Charging problems. Hopefully there is something there that works for you. But if not, please come back for further assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-11-2019 05:46 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

In response to NellyG

‎02-11-2019 05:46 - last edited on ‎02-11-2019 06:57 by Fitbit Moderator

I have tried all of that within the article, very useful but it hasn't helped in my case.

 

 

Best Answer

‎02-11-2019 07:00

In response to AngelTS

‎02-11-2019 07:00

@AngelTS A warm welcome to our Community! Sorry to hear that your Versa isn't charging and thank you for following @NellyG suggestions. Since the issue persist then please let our Support team know more about the issue so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes