help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa not connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2018 21:49

‎12-25-2018 21:49

 Hi,  

      I got a Fitbit Versa for Christmas, when going to set it up I found that it would not connect. I would get to the part where it tries to Bluetooth pair your device with the Fitbit ( "searching for Versa"). It would say found it but not be able to connect, after loading for a while it said Bluetooth connection error. I have tried the tips on the app and on the articles posted here, I also checked that my phone was compatible. I'm not sure what to do maybe someone out here does. 

                                                                              Thanks

 

Best Answer
0 Votes
1 REPLY 1

‎12-25-2018 22:58

‎12-25-2018 22:58

FOLLOW MY STEPS:-

1. Restart the BAND by holding BACK BUTTON & LOWER RIGHT BUTTON at a time then release the button once you get the FITBIT logo...your band is rebooted.

2. LOGOUT of FITBIT app restart the BLUETOOTH & again LOGIN in FITBIT app.

3. Now try syncing your BAND.

 Hope that it will fix it... 

...Reply me if it don't get fixed..

Best Answer
0 Votes