Fitbit Versa not keeping time

[Carla19]

I’ve had my Versa for 6 months.. the time kept getting slower and slower.. I reset everything..deleted the app and then installed it again.. now it won’t connect to WiFi or Bluetooth... Best Buy told me it’s a software issue that I can’t fix.. am I entitled to a new one? It’s under a year warranty.. anyone else have these issues?

[faybee54]

My Fitbit Versa kept losing time and wouldn't sync after the app update last week. I reset to factory default today and now it won't connect at all. Tried on different devices, no connection. Just a worthless piece of junk at this point. 

[faybee54]

My Fitbit Versa kept losing time and wouldn't sync after the app update last week. I reset to factory default today, and now it won't connect at all. I tried on different devices, but no joy, it won't connect. So it's just a worthless piece of garbage at this point. 

[Carla19]

Yes! That’s exactly what happened with mine! Glad I’m not alone but we
deserve a new one for free!

[ShleyBiv]

Mine just started doing this in the last week or so, not sure if it had something to do with the app update or the Xfinity outage because that all happened about the same time. I have done EVERYTHING I have seen online as a potential fix, soft reset, turning Bluetooth off and back on, uninstalling and reinstalling the app, literally everything. I even went as far as to factory reset it. It started not keeping the correct time then it even go days behind on the date. Now that I have factory reset it, it will not do anything. I got to thinking it may be an issue with my phone so I tried to pair it to an old phone, my laptop, tablet, hubby's phone and NONE of the devices recognize it. I am so upset. I loved my fitbit versa until this issue. Now I basically have a $200 paper weight. I have emailed fitbit since mine is under the year warranty but only for a few more days so I'm sure the will ever so conveniently reply to my email the day after it goes out of warranty. I feel that we should get a replacement for FREE and a NEW one NOT refurbished! So fitbit if you read this, please get your act together and fix these issues. It's a problem for a lot of people not just a few apparently.

[Elle-Jay]

It’s very bizarre that my Versa has done EXACTLY the same as yours. Mine is under 10 months old - so am going through the ‘replacement process’ just now.

I thought I’d comment tho as perhaps Fitbit make the Versa to some how ‘self-destruct’ after a year or so???? Or else, we’d all have no need to buy the latest version and keep Fitbit making money :money_bag: 

[faybee54]

I levee the problem with mine was a software update that didn't
successfully complete, and they weren't able to get it restarted. I dread
the next update.

[Carla19]

I ended up getting a new one after almost 2 hours on phone trying to get my old one restarted.. they tried everything.. mine was under warranty still… If you do call to try to figure out your problem… Make sure you tell them you would like a new one… He said that could be possible but we had to go through the steps first…which was very long and frustrating 😫 When I got my new one all I got was the watch itself.. no band or anything which is fine ..so far my new one has been working great… It was worth my time as of now😁

[faybee54]

They did send me a replacement, I should have updated my post to include
that.