Fitbit Versa not syncing with phone

[Maddyrose95]

Hi,  I bough tg my fitbit versa yesterday and it has only synced once. I have tried Re pairing the fitbit,  turning Bluetooth on and off again but it still won't sync.  I would like this problem to be fix asap as this is not a great start to using my 1 day I'll fitbit. 

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com