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Fitbit Versa not turning on

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‎07-25-2020 20:43 - last edited on ‎07-26-2020 21:03 by Fitbit Moderator

‎07-25-2020 20:43 - last edited on ‎07-26-2020 21:03 by Fitbit Moderator

I up dated my Versa to the latest firmware version 32.70.8.0 and no it won't come on unless I hold down all three buttons. I mean its great if that's the way its supposed to be on, considering you just dump it and it comes on. But if not, then this issue needed fixed. And it won't come on when I put it on charge neither. 

 

Moderator Edit: Clarified subject

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‎07-26-2020 21:03 - edited ‎07-26-2020 21:03

‎07-26-2020 21:03 - edited ‎07-26-2020 21:03

Hi @Teloiv72, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎07-27-2020 03:28

In response to RicardoFitbit

‎07-27-2020 03:28

When in the off mode, the heart rate sensor is off.

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