07-14-2018
01:39
- last edited on
07-16-2018
08:58
by
AlejandraFitbit
07-14-2018
01:39
- last edited on
07-16-2018
08:58
by
AlejandraFitbit
I am living in India and am using it from last one and half month, today I noticed that it's screen is flickering continuously. Please help me to solve the problem!
Best Answer07-14-2018 02:27
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-14-2018 02:27
Try restarting it several times. If that doesnt fix it then do a factory reset either in the settings app and scroll down to About, or if yiu cant navigate to there because ofbthe screen, use the button method. If that doesnt work you will need to contact Support. Let us know how you go
FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up. Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.
Helen | Western Australia
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07-16-2018
08:59
- last edited on
10-23-2025
09:48
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-16-2018
08:59
- last edited on
10-23-2025
09:48
by
MarreFitbit
07-22-2018 02:48
07-22-2018 02:48
Yes, I do the factory reset by using buttons but after two minutes " data not cleared, sync & try again" msg on the screen flash, what to do now?
Best Answer
07-23-2018
04:14
- last edited on
10-23-2025
09:48
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-23-2018
04:14
- last edited on
10-23-2025
09:48
by
MarreFitbit
Thanks for the information @Shirish. Could you please tell me if you have already get in touch with our support team, have they offer you a solution for this?
Keep me posted. ![]()