help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa screen won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2020 19:31 - last edited on ‎02-06-2020 03:37 by Fitbit Moderator

‎02-05-2020 19:31 - last edited on ‎02-06-2020 03:37 by Fitbit Moderator

Hi, I've had my versa a little over 12 months. I used it in the pool for the first time last week and the screen hasn't worked since.  I have tried holding all buttons for 12 seconds and back button for 8 seconds but it won't resolve. I get a vibration but no Fitbit logo. Any suggestions please?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-06-2020 03:33

‎02-06-2020 03:33

@Gettingfit3, welcome to our Fitbit community! Regarding the unresponsive screen issue that your Fitbit Versa is experiencing, I appreciate the time spent trying the workaround you mentioned above before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes