help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa stopped charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2018 00:19

‎07-19-2018 00:19

My Versa stopped charging and I raised an issue with Fitbit and had to make a video to show them how it wasn’t charging and how it wouldn’t reset. They sent me a new charger with had no effect and now want me to send the broken device back before they will send me a new one. Happy to return it but I feel I’m being held to ransom I shouldn’t have to wait for a new one.

i have proven the device isn’t working. Has anyone else had to jump through hoops to get what they are owed. My device stopped charging after barely 6 weeks so I’m not that impressed so far. And now I have to keep proving to them who I am before they will send me a prepaid label never mind a new device. #unhappy

Best Answer
0 Votes
2 REPLIES 2

‎07-19-2018 13:54

‎07-19-2018 13:54

Hello @Viv44, glad to see you in the Fitbit Community!

 

 

There are no "hoops" to go through. As long as you are able to get your replacement, it will be ok. Fitbit just need for sure proof that your device id dysfunctional. i am sorry that you will have to wait for a new one. I am sure that they will try to rush it as soon as they can.  

Versa- Ionic- Charge- Charge HR- Charge 2- Blaze
Alcatel Revvel (Android 7.0)

Did I solve your issue? Vote my comment as solution!
Best Answer
0 Votes

‎07-20-2018 08:21

‎07-20-2018 08:21

A warm welcome to the Community @Viv44 and @Israelarreola11 thanks for stopping by.

 

I am sorry to hear about the charging issue you experienced with your Versa but it's great to hear that you will be receiving a new one. At the moment of receiving, you just need to do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

I hope your new device works fine and if you need anything else, let us know. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes