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Versa isn't syncing

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‎07-19-2018 13:21 - last edited on ‎07-20-2018 08:28 by Moderator Alum

‎07-19-2018 13:21 - last edited on ‎07-20-2018 08:28 by Moderator Alum

I am trying to update the leaderboard via the Fitbit app for my Versa. It has popped up several times stating: "Unable to connect to Versa, Error connecting with Versa. Please make sure your Fitbit is nearby and turned on and then please try again". Versa is on, and right next to my phone.

 

Any insight?

 

 

Moderator edit: subject for clarity

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‎07-20-2018 08:28 - last edited on ‎10-23-2025 09:57 by Fitbit Moderator

‎07-20-2018 08:28 - last edited on ‎10-23-2025 09:57 by Fitbit Moderator

Hey @Whispygalaxy, it's great to see you around.

If you are having issues updating your information because your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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