help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2018 13:21 - last edited on ‎07-20-2018 08:28 by Moderator Alum

‎07-19-2018 13:21 - last edited on ‎07-20-2018 08:28 by Moderator Alum

I am trying to update the leaderboard via the Fitbit app for my Versa. It has popped up several times stating: "Unable to connect to Versa, Error connecting with Versa. Please make sure your Fitbit is nearby and turned on and then please try again". Versa is on, and right next to my phone.

 

Any insight?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-20-2018 08:28

‎07-20-2018 08:28

Hey @Whispygalaxy, it's great to see you around.

 

If you are having issues updating your information because your Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes