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Fitbit Versa tracks HR while charging.

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‎10-01-2018 11:55 - last edited on ‎10-02-2018 08:59 by Moderator Alum

‎10-01-2018 11:55 - last edited on ‎10-02-2018 08:59 by Moderator Alum

Hi all I don't wear my Fitbit while I am sleeping. It's usually lying on the charger. However it will randomly start tracking HR while I am not wearing overnight. Has anyone experienced this issue with their Versa

Moderator Edit: Clarified Subject.

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‎10-02-2018 09:01

‎10-02-2018 09:01

Hello @pratik49, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for having taken the time to report this situation. Tell me, have you restarted your Versa lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Which clock-face are you currently using? When you sync your Versa, are you able to see heart rate readings for when you were charging it?

 

This information will be very helpful for me to check this further and determine what we should do next. Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎10-02-2018 09:22

In response to MarcoGFitbit

‎10-02-2018 09:22

Hi @MarcoGFitbit 

I have recently restarted my Fitbit. I am using the Nelson watch face. As I mentioned in the post it's random behavior. The HR is not always detected when the watch is charging. 

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