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Fitbit Versa will not turn on

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‎10-07-2019 07:51 - last edited on ‎10-08-2019 05:33 by Fitbit Moderator

‎10-07-2019 07:51 - last edited on ‎10-08-2019 05:33 by Fitbit Moderator

I have tried charging,  tried pressing the back button and bottom button, I have tried pressing all three buttons and not luck.  It will not do anything.

 

 

Moderator edit: format

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‎10-07-2019 13:05

In response to SunsetRunner

‎10-07-2019 13:05

Please do these steps before contacting support. They will ask you to perform these so you might as well do it before hand

 

Please clean the contacts


Then Do a Restart

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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3 REPLIES 3

‎10-07-2019 11:28

‎10-07-2019 11:28

Hi @lindsaykober , time to call Customer Support, seems to be a hardware issue. Regards kuzibri

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0 Votes

‎10-07-2019 13:05

In response to SunsetRunner

‎10-07-2019 13:05

Please do these steps before contacting support. They will ask you to perform these so you might as well do it before hand

 

Please clean the contacts


Then Do a Restart

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-08-2019 05:33

In response to WendyB

‎10-08-2019 05:33

@lindsaykober welcome to our Fitbit Community! Regarding the display and charging issues that your Versa experienced, I was able to get in touch with our Support and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you guys for your help @SunsetRunner @WendyB.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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