Fitbit Versa will not turn on.

[Kiesey]

I have had my Fitbit Versa for a couple years now, we recently went to Great Wolf Lodge for a couple days and I wore it while we were there, the day after we got home it wouldn’t power on. I was able to get it to flash the 0% a couple times but it will not turn on even after leaving it on the charger overnight. 

I have tried leaving it on the charger overnight and we'll into the next day, holding down all 3 buttons for a couple minutes, holding the left button and lower right and then left button and upper right for 10-15 seconds with each and still nothing. 

Any suggestions? I really like my Versa and hope it isn't down for the count. 

[NellyG]

Hi @Kiesey Only one thing left to try.  So give the reset below a try (follow the instructions exactly), but if it doesnt revive it Im afraid it has died.

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.