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Fitbit Versa won't complete firmware update

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‎07-18-2019 20:02 - last edited on ‎07-23-2019 07:58 by Fitbit Moderator

‎07-18-2019 20:02 - last edited on ‎07-23-2019 07:58 by Fitbit Moderator

I really have loved my Versa Limited edition. I have several times tried to update the tracker. I have gone through all the steps recommended by Fitbit   I’ve turned off Bluetooth and WiFi from iPhone and removed Versa from iPhone and removed app from iPhone. I have turned iPhone off and on and turned Versa off and on.  Now several times during the day I get Clock Error on screen. When I purchase something I want to use all Features of the product  I guess I’ll call Customer Support tomorrow.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-23-2019 07:57

‎07-23-2019 07:57

@Sandyowens I'm sorry for the late response. However, regarding the firmware update that your Versa was experiencing, I was able to get in touch with our Support team and was told that they provided a solution. I'm glad to hear that you are back on track.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-26-2019 07:54

‎07-26-2019 07:54

Problem solved by calling Customer Support. Matthew was very helpful and patient 

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‎07-29-2019 10:12

In response to Sandyowens

‎07-29-2019 10:12

@Sandyowens thank you for getting back! I'm sorry for the late response. However, I'm happy for the great news since our Support team sent you a replacement unit. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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