Fitbit Versa won't sync

[Jackiecs]

My Fitbit Versa will not sync, I have followed instructions, rebooted many times, removed other stuff from Bluetooth yet still nothing. Nor will it let me change the clock time which is wrong nor can I change the clock face. I'd be grateful for help before I end up returning back to the shop.

Moderator edit: subject for clarity

[Jackiecs · Accepted solution]

I have just read it may be because it's not compatible with my phone, Huawei psmart, yet I am getting notifications for the device to say it's synced when it hasnt.

Plus it synced the first night I got it.

[AlejandraFitbit]

It's great to see you around @Jackiecs.

Thanks for troubleshooting this by yourself. When a phone isn't compatible, it doesn't mean that it won't work with your watch but you might experience some connectivity issues.

You can always try the instructions provide in the following links, but I don't guarantee it will work 100%.

• Why won't my Fitbit device sync?
• My Fitbit device isn't receiving notifications from my phone

Catch you later. 

[Jackiecs]

Hi, it's all good now, I removed then set up again, all issues corrected.

[AlejandraFitbit]

Those are great news @Jackiecs.

I am glad to hear that your Fitbit is now working properly. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up! 

[Jackiecs]

Its stopped again, will not sync, hasn't for hours now, It shouldn't be
like this.

[Katekippa]

having the same issue. Any updates? Thanks

[Jackiecs]

Not as yet, it won't even re install now, I have emailed Fitbit support who
are investigating and they have been pretty quick really in response but
nothing fixed, my friend is also having the same issue too.

[Katekippa]

I have gone through steps via live chat today for more than an hour. They can't fix it. the agent talking to me said the only way is to select the right time zone and sync, which i have tried for a whole day. 

[Jackiecs]

I got mine correct by re installing, thr time is fine now however my Fitbit
had since stopped syncing and now it won't re install again.

[Katekippa]

Hey I just figured out the solution so you may want to try.I

finally decided to factory reset and went through all set up steps and it works.

For anyone trying to fix this issue, you may factory reset it. I succeeded after a whole day and more than an hour of live chat with fitbit which didn't help.