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Fitbit Versa won't turn back on

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‎06-04-2020 19:59 - last edited on ‎06-16-2020 06:21 by Fitbit Moderator

‎06-04-2020 19:59 - last edited on ‎06-16-2020 06:21 by Fitbit Moderator

Today, I noticed my watch was not tracking my heart rate and it would not scroll over to other app pages so I restarted my fitbit thinking it would fix it. That did not work so I turned it off and turned it back on. That did not work so I did a factory reset. After the factory reset, my fitbit turned off and now will not turn back on. It's been over 5 hours since it has turned off. I had 77% battery when it turned off so it shouldn't be dead even though my battery has been draining unusually fast with no change in activity. This is very frustrating when my watch is only about a year old.

 

 

Moderator edit: updated subject for clarity

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‎06-16-2020 06:20

‎06-16-2020 06:20

Hi @Savanna2461, welcome to our Fitbit Community! Regarding the the unresponsive display and charging issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able t get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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