Fitbit Versa won't turn on

[Ginata]

Hi there! I've enjoyed my Fitbit for two years. A few days ago, the battery was low so I charged it. Now, it won't turn on. I've tried holding the back button along with the down button; I've tried holding the two side buttons, I've even tried all three. I've changed ports, I've wiped the charger with a clean cloth as well as the Fitbit. The green lights on the back will light up once I take it off the charger. 

Please give me advise as to what to do. 

Thanks, 

Ginata

Moderator edit: format

[JuanJoFitbit]

@Ginata, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't turn on and won't take a charge. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.