Fitbit Versa

[ladyluch99]

I have been a loyal customer of Fitbit since 2012.  I have had the Ultra, the One, The Blaze and now the Versa which I purchased earlier this year.  I have had nothing but problems with it ever since.  It's a shame a company this large can't produce a quality product and yet they charge $200 for it.  The best Fitbit I had was the One.  You have lost a customer.  I have referred several people to Fitbit but not anymore.  I will now tell them to look elsewhere.  

An angry and dissatisfied customer.

Moderator edit: Subject for clarity 

[HeydyF]

Hey @ladyluch99, how are you today? I'd like to help you out with the issue or inconvenience that you have with your Versa, maybe we can find a solution and you can get back on track. So that being said, what is the specific issue that you are experiencing with your Versa? And so far, what have you done in order to fix it? 

I'll be around! 

[ladyluch99]

Hello.  Thanks for reaching out.  I have gone back and forth with Fitbit about my original Versa, which, by the way was less than 2 months old when I started having problems with it.  They did send me a replacement which I understand is just a refurbished unit.  I just set it up today to see how long this one will last.  I sure hope I’m pleasantly surprised by this unit but I’m not holding my breath.  I’ll be in touch.  

[slellis128]

I feel for you. They sent me replacements 3 times for a total of 4 Versas. Non of them worked right. I had to fight them for a refund!

Good luck!

[ladyluch99]

Slellis128, that’s crazy!  It shouldn’t be that hard.  Just admit it’s a faulty product and give a refund.  Thanks for the heads up.  

[HeydyF]

Thanks for your response @ladyluch99. I hope you have no further issues with the Versa that you received as a replacement. Feel free to keep me posted if you have questions or comments, 

@slellis128, I hope you are doin' fine! I'm sorry to hear about the inconveniences that you had with the previous Versa that you received as replacements. Please note that here at Fitbit, our team is always working in order to improve our devices and services, so I appreciate your feedback, it will definitely help us out to see which areas need to get better, so we can offer the best fitness experience to all of our users. 

If you want to add anything else, keep me posted! 

[SunsetRunner]

How did you get the refund?  I am trying to get a refund as I have had the watch 6 months and have already received two replacement.  It is clear fitbit rushed this product to the market.  It is shameful they charge $200 for it. 

[ladyluch99]

I will definitely let you know how it works out.  Thanks for your kind reply and offer to help in this situation. Have a great day!

[slellis128]

I will private message you. Anytime I post how I got a refund, the moderators delete it...

[SunsetRunner]

Good Luck!