help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2020 15:07

‎11-09-2020 15:07

I recently found my old Fitbit versa 

 

The device is completely unresponsive just a black screen. 

Occasionally clicking the buttons over and over will display 0% battery.

 

Does nothing when connected to charger.

 

Have tried:

different charger - same problem

hold down all buttons - No  Fitbit logo displayed 

 

is there any way to recover this or should I just throw it in the bin?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-09-2020 16:57

‎11-09-2020 16:57

Hi @HelpNeeded9 

Welcome to the forum. Are you sure you have the correct charger for the Versa? How long have you tried leaving it on the charger? If you were about to get the device to respond by showing you 0% batter, there is a good chance if you are patience with it on the correct charger, it will come back to life. 

Marci | Bellevue, WA
Best Answer
0 Votes