Fitbit dying after 2 days

[Jbtreble]

My Fitbit versa 2 battery life used to be a week but recently I’m having to charge it every other day. I’ve cleaned the contacts but still it’s not holding a charge. The versa is only about a year old if that. 

[Marrrmaduke · Accepted solution]

@Jbtreble Do you have any 3rd party clockfaces or apps installed? If yes, please uninstall them. If this does not help, you can try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.