Fitbit is twitching

[Dizie]

My Fitbit screen has started twitching just after I did the upgrade a week ago. 

I have read to hold the left button and the bottom right to refresh it, and it has cleared it up for a bit but when I go in to the exercise or weather, or even to read a message it will start twitching again. 

I have only had it 4 months.. 

hope someone can help me

thank you. 

Dizie.

[Marrrmaduke]

@Dizie Do you use any 3rd party clockfaces. If yes, switch to one of Fitbit originals and reboot your Versa like you did before. One more thing to try is performing factory reset (restoring your tracker to factory defaults). This will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a new device in the Fitbit mobile app. Good luck!

[Dizie]

I have done factory defaults does it meant to turn on by itself?? Has it hasn’t turned back on. 

[Marrrmaduke]

@Dizie After factory reset it should show Set up screen. Is the screen blank? Try pressing the left button to turn it on. If this doesn't work, press and hold the left and bottom right buttons until Fitbit logo flashes. I'm afraid this might be a hardware issue.

[Dizie]

It isn’t turning back on, so what do I do now?? If you say it’s a hardware issue??

[Marrrmaduke]

@Dizie Blinking screen is never a good sign. If it's not turning on at all, I would try 3-button factory reset before contacting Customer Support:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[Dizie]

I have tried the 3 button restart, but still not turning on, I’ll try again abit later.

how will I be able to get in contact with customer service.? 

Thank you for all the help that you have given me to try and get this up and going again. 

[Marrrmaduke]

@Dizie I'm really sorry your Versa decided to misbehave just before Christmas.  The good news is Fitbit Customer Support is really decent. You can give them a call at (877) 623-4997, every day 4am-9pm PT. Also, please take a look at this link.