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Fitbit quit counting floors.

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‎12-17-2018 17:52

‎12-17-2018 17:52

About  a week ago my fitbit Versa stopped tracking floors.

 

 

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2 REPLIES 2

‎12-17-2018 20:24

‎12-17-2018 20:24

@GDRothell Have you tried rebooting your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-18-2018 08:15

In response to Marrrmaduke

‎12-18-2018 08:15

@GDRothell It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa stopped tracking floors. I want to follow up on this issue and would like to know if you have tried the great troubleshooting steps that shared my friend @Marrrmaduke since rebooting your Versa will refresh it internally.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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