Fitbit says undefined. Not showing step

[MmAnne]

Fitbit on my watch not showing steps heart rate etc. Just says undefined.  But it’s reading what I’ve done on my IPhone 10. How do I get my watch to show me what I’ve done.

[HeydyF]

Hey @MmAnne, it is great to see new faces around! So you are saying that on the clock face of your Versa, it doesn't show your today's stats and it only shows the word "Undefined"? However it syncs the correct data on your iPhone. right? Could you please tell me if you have already tried to restart your Versa? If you haven't, please follow these instructions to do so. Additionally, I'd like you to post a picture where I can see that message on your watch. 

I'll be around! 

[Shmimi]

My started doing it to. I have restarted the watch (Versa) but it still says undefined beside the foot prints and -- beside the heart rate. Everything is still syncing to my app tho. I don't know how to send a picture.

[HeydyF]

Hey @Shmimi, let me give you a warm welcome to the Community! Thanks for restarting your Versa to try to fix this. In order to attach a picture, so I can see this message, you can go to the FAQs section of the Community, where it says: How to attach an image to my post? 

In the meantime, you can try to set up your Versa as a new device. 

Let me know how it goes! 

[MmAnne]

Thanks for trying to help. After I deleted my app to try to restart it, it didn’t change. So I changed my watch face and now it’s working fine. Again thanks.
AmMalburg

Sent from my iPhone

[HeydyF]

Hey @MmAnne, thanks for the update! Sounds great that your Versa is no longer showing that message and it's working fine again. 

If you have further questions or comments, let me know! 

[Waardmann]

Fitbit says undefined. Not showing steps 

[HeydyF]

Hey @Waardmann, welcome aboard! If your Versa is showing that message, instead of your steps, I suggest you to try to restart it. In order to do that, please follow these instructions: 

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Let me know how it goes! 

[Seancasey12]

Still no success 

[Seancasey12]

Im the same not showing my steps either just says undefined