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Fitbit strap

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‎05-18-2022 08:34 - last edited on ‎12-18-2022 19:55 by

‎05-18-2022 08:34 - last edited on ‎12-18-2022 19:55 by

I recently purchased my Fitbit from the Fitbit website about a week ago and it came with a faulty strap. It started falling off on a regular occurrence. I was wondering who could I contact to ask about a refund or exchange. Thanks, Julianne. 

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‎05-18-2022 10:24

‎05-18-2022 10:24

Hi @Julianne_b12  customer support - best to get them with chat or phone. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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