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Fitbit stuck on reboot loop

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‎08-15-2020 10:33 - last edited on ‎08-19-2020 16:58 by Fitbit Moderator

‎08-15-2020 10:33 - last edited on ‎08-19-2020 16:58 by Fitbit Moderator

I've been wearing my Versa 2 watch for the past months without problems. A few days ago it stopped syncing and froze after I went inside a pool with it. The logo is on the screen but it won't swipe it tries to reboot itself, but never comes all the way back up. It just freezes on the Fitbit logo screen. I've tried holding in the button for 20+ seconds and this just causes the logo to disappear and reappear and it won't turn on. It doesn't buzz/vibrate when I plug it in to the charger.

What should I do ?

 

Moderator Edit: Clarified subject

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‎08-19-2020 16:58

‎08-19-2020 16:58

Hi @Mohamed90, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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