Fitbit versa - Notification service not running

[Solaris2k19]

I have a Huawei mate 20 pro and used to work just fine with my Fitbit Versa limited edition.

After Fitbit's software upgrade, notifications do not work whatever I do.

I keep getting the message:

" Notification service not running.  A phone restart is required to re-enable notifications on your tracker. "

I have tried everything!!!

Restarting my phone several times.

Disable Bluetooth

Hard reboot phone

Unpair Fitbit Versa

Delete device

Reset Versa into factory settings 

Delete Fitbit app and reinstalled it

Do everything from the beginning like new device 

Once I did manage to make it work but only for a few minutes. 

Phone's Bluetooth works just fine since I re installed my Samsung Galaxy watch and works just fine.

Please advice since Fitbit Versa is somehow useless to me anymore. Notification on my wrist is mandatory feature to have.

Moderator edit: subject updated for clarity

[DramaQueenDiva]

Hi @Solaris2k19,

It appears that neither of our devices (Moto e5 Play for me) are on the Supported Devices List, which may explain why you're not getting notifications.  If you are on the new Dashboard (like me), something appears to have been rolled out which isn't allowing us to use all the features Fitbit has to offer through their app.

[Lakshay]

I am sailing in the same boat. I have mailed Fitbit regarding same and am waiting for a reply

[Solaris2k19]

The compatibility list is not updated.

Used to work just fine. Not great, just fine. Notifications where working 80% of the time.

Now they work 3%

[arnavkhatavkar]

I'm having the same issue. I tried all the possible ways to get it started. None of them work. I uninstalled the application many time and reinstalled, at that very moment it works but after sometime it doesn't. 

I have emailed Fitbit regarding this issue. 

Hoping for a solution. 

[Solaris2k19]

Did you receive any answer from Fitbit?

Currently my watch is useless. It does not even synchronize automatically with the app. 

(Yes, always connected and all day sync are enabled).

[Lilbit1036]

Hello

I am having the same issues and chatted with fitbit customer support and after trying everything, he tells me that the "higher up" are looking into this problem and will get it fixed. I also asked how I would know and he said that I will just start getting notifications. Then he asked me to take the survey at the end and disconnected me. How rude!

[Lilbit1036]

So I guess my comment didn't go through the first time.

I just contacted customer support at fitbit and they told me that they working on it and that I would just start getting notifications automatically and then the rep disconnected our conversation.

[J_J01]

I just deleted a huge rant about the moderators response. I am trying to sound like a reasonable person but the excuse that "your phone is not on the compatibility list" just doesn't fly with me.  Fitbit really needs to re evaluate the last update and keep customers informed about what is going on. 

[fix_bit]

Fitbit devs: Pay attention. Something is wrong here. This is not user error.