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Fitbit versa does not keep charge

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‎02-29-2020 18:46

‎02-29-2020 18:46

My versa has always kept it's charge for up to 5 days, but lately I have had to charge it every day.  The problem began when it stopped tracking my heart rate, so I turned it off and it was very difficult for me to turn it back on.  After that it is tracking my heart rate, but it doesn't keep the charge, and I noticed that the charge only reaches 99% never 100%. Please help. I have the first generation Versa.

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‎03-01-2020 11:02

‎03-01-2020 11:02

Welcome to the Fitbit Community, @Sraconn.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts. I am glad to hear you were able to resolve the issue with the heart rate monitor. I recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
  2. Please follow the troubleshooting instructions including a restart from this help article: Why isn't my Fitbit device's battery charging?
  3. Please check our tips to prevent battery drain in this help article: Can I extend my Fitbit device's battery life?

 Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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