Fitbit versa frozen screen

[HondaAndi]

I am having a constant issue with my fitbit Vera freezing on the Fitbit logo screen . It is a real nuisance and using it less and less as it’s becoming annoying to use .

i have tried resets when it is frozen and working . Randomly decides to work every so often. 
Anyone able to help or advise please ??

[SunsetRunner]

I would try a Factory Reset since you say you have tried Restart with no results. Swipe left to Settings, then About, then Factory Reset.

Moderator edit: format

[JuanJoFitbit]

@HondaAndi welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it gets frozen on the Fitbit logo. By the way, I appreciate the time spent trying the restart process before contacting our forums.

In addition to the factory reset process that @SunsetRunner advised, I'd like you to try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep @SunsetRunner and me posted on the outcome! 😀

[Bioteach]

How can I try a factory reset when I can't swipe? 

[JuanJoFitbit]

@Bioteach, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the swiping issue that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀