Versa is not receiving text notifications

[88camryn88]

I juts got my Fitbit Versa 2 for Christmas last month, and I woke up this morning and I haven't received text notifications for the first time. I have an iPhone 6s and I've checked and made sure everything is turned on to receive notifications but I'm still not getting notified. What should I do?

Moderator edit: updated subject for clarity

[SunsetRunner]

Does the Red Banner just above your post apply to you?

[JuanJoFitbit]

@88camryn88, welcome to our Fitbit Community. Regarding the text notification issue that your Fitbit Versa is experiencing, I appreciate your time spent trying to get this issue resolved before contacting our forums.

Our team is active working on a fix to this issue and expect to have it resolved soon. Once a solution is available, we'll make sure to post it on the Community. Please check out this post, which is the post that @SunsetRunner referred to for more information about this issue.

We appreciate your patience and understanding with this.

I'll be around if any question arises.

[Kimmy1214]

I am also having this issue. I've done all the troubleshooting and nothing worked. I called to . Apparently,  it's going to take a COUPLE OF WEEKS to fix this issue.  Terribly inconvenient.

[88camryn88]

Hey, I tried all the troubleshooting too and none of it worked, I ended up just shutting down my phone for like five minutes and when I turned it back on, my watch started
receiving messages/notifications again. Maybe try that and see if it works.