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Fitbit versa not pairing

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‎08-15-2022 05:20

‎08-15-2022 05:20

I disconnected my versa from pixel 3 due to syncing issue. Now when I try to pair again, the phone found the versa and a new token was generated. After entering the code the phone shows an error

"This device has been locked and cannot be paired. This may happen if a device is reported lost or if a warranty replacement has been issued. If you believe this is in error, please contact Customer Support."

Can you please help 

 

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‎08-15-2022 06:33

‎08-15-2022 06:33

Hi, @Spider1286! Sounds like you should contact Fitbit Support directly.

MakMak | Community Council

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‎08-15-2022 07:26

In response to MakMak

‎08-15-2022 07:26

Thank you..

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