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Fitbit versa not syncing with fitbit apps

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‎06-14-2018 18:29

‎06-14-2018 18:29

Is something happening to fitbit apps? Unable to sync to fitbit apps even with Bluetooth on

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4 REPLIES 4

‎06-14-2018 18:44

‎06-14-2018 18:44

Same issue for me.  It's been working fine for a month and 2 days ago it stopped syncing.  I tried most of the suggestions of turning the Bluetooth on and off, uninstalling and reinstalling the app, removing all Bluetooth devices from my phone, removing the versa from the app.  

 

It gets stuck when I try to pair the app with the versa and it gives me the 4 digit code and it just loses connection.  The app doesn't see the versa again until I reset it.  From other parts it's seems like the phone is bricked.  I'm on firmware 32.32.10.25.

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‎06-14-2018 18:47 - edited ‎06-14-2018 18:48

‎06-14-2018 18:47 - edited ‎06-14-2018 18:48

Double post.
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‎06-14-2018 20:48

‎06-14-2018 20:48

Hi,

I just shut down the Versa then turn it back on again. It is syncing now. On the watch, I went to Settings, About then Shutdown. Hope it works for you too.

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‎06-14-2018 21:13

In response to Littlekitty40

‎06-14-2018 21:13

@Littlekitty40 wrote:

Hi,

I just shut down the Versa then turn it back on again. It is syncing now. On the watch, I went to Settings, About then Shutdown. Hope it works for you too.

This actually just did it for me.  I did the shutdown from the settings and about and I also cleared all the data to my versa device.  I tried to pair with the phone and I finally got past the part where you enter the 4 digit code and was able to setup the wifi and it's still installing.  

 

Thanks!!!

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