help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa stopped counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2018 16:36

‎07-27-2018 16:36

I work in a kitchen so I wear my versa everyday and don't usually check it until I get home from work to sync with the app/see how I did for the day. Tonight when I got home I realized the only thing that registered all day was the calories. my steps, stairs, and heart rate just say 0. I have restarted it(holding down the side buttons until the logo appears) several times and it has not fixed it. I have tried connecting it to the charger and syncing the app. nothing is working. have I really lost all my information for the day? any thoughts?

Best Answer
1 REPLY 1

‎07-27-2018 19:29

‎07-27-2018 19:29

Usually when data is not detected for whatever reason, it is not retrievable. You have done the right thing in restarting several times and hopefully that will fix the glitch that caused this to happen. Let us know how you go tomorrow.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer