Fitbit versa touchscreen does not respond

[JorisSport]

Hello,

I have my new fitbit versa for 2 months now, but my touchscreen is no longer working.

Tried to restart it with holding the 3 buttons and releasing one to restart to factory settings, however this did not bring back the touchscreen functionality.

Can you please advice?

Best regards

[SunsetRunner]

Hi, the best you can do now is to contact Customer Support with this screen issue. 

[Sofiahkhan]

Iv had my versa dor 3 months now it’s never been dropped or used for swimming or in water even though it’s supposed to track swim routines. Regardless, 2/3rd of my screen has stopped working I can’t unlock the screen either it’s locks the watch so now I have removed the passcode because strange buttons were being pressed on their own and constantly locking my versa. I can’t swipe left to open anything, I can’t swipe down or up. It’s more expensive then 200$ in my country Pakistan so it’s alotta money to spend on a watch that will die in 3 months