help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-22-2018 14:11

‎12-22-2018 14:11

Since updating the software I can't swipe up for daily stats 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-22-2018 14:35

‎12-22-2018 14:35

Hi, as I understand your update succeeded, only the Today screen does not work. This is a well known problem after updating which can be solved in two ways:

1. After updating, keep your watch in the charger for a while and make sure that Wifi to your Versa is connected to your Mobile Device. Go to Fitbit app, go to Wifi settings and press the right screen icon of your network to connect to Wifi

2. Go to apps - my apps - there your will see Today as an app and see whether it needs to be updated, you will also see that on the right side of your screen.

Usually this problem will be solved by point 1. 

View best answer in original post

Best Answer
1 REPLY 1

‎12-22-2018 14:35

‎12-22-2018 14:35

Hi, as I understand your update succeeded, only the Today screen does not work. This is a well known problem after updating which can be solved in two ways:

1. After updating, keep your watch in the charger for a while and make sure that Wifi to your Versa is connected to your Mobile Device. Go to Fitbit app, go to Wifi settings and press the right screen icon of your network to connect to Wifi

2. Go to apps - my apps - there your will see Today as an app and see whether it needs to be updated, you will also see that on the right side of your screen.

Usually this problem will be solved by point 1. 

Best Answer