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Fitbit versa2

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‎02-17-2020 16:06

‎02-17-2020 16:06

My fitbit is 2 months old - today it stopped working.  face is totally black

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‎02-17-2020 16:27

‎02-17-2020 16:27

Hi @brymark A couple of things to try. Do several restarts. Try a factory reset. Change the clock face you are using in the app (if it will sync). If none of these help then you need to contact Support 

Restart your tracker  

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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