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Fitbit verse 3 won’t update

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‎03-15-2022 16:39 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

‎03-15-2022 16:39 - last edited on ‎12-18-2022 20:17 by Fitbit Moderator

I plugged in my watch to charge with an off brand charger that I’ve used before and now my watch won’t sync with the app or update?? Someone please help??!!?!??

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4 REPLIES 4

‎03-15-2022 21:27

‎03-15-2022 21:27

Hi @k3hryc  - is the watch charged and on?

Author | ch, passion for improvement.

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‎03-16-2022 10:54

In response to Guy_

‎03-16-2022 10:54

The watch is charged and on. It keeps telling me to download the Fitbit app to finish set up. I deleted the app, redownloaded it, tried to do update with Bluetooth and WiFi and it downloads but the watch stays on the start up screen 

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‎03-16-2022 17:17

In response to k3hryc

‎03-16-2022 17:17

My wife's did that. I ended up just shutting hers down completely and started the install all over again and it finally updated. Pain in the butt but it worked. Best wishes.

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‎03-16-2022 20:24

In response to k3hryc

‎03-16-2022 20:24

@k3hryc  - did you click profile photo sn click " Set up a Device" in the the Fitbit App?

Author | ch, passion for improvement.

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