Flashing screen

[philowen]

My screen has started flashing & the heart rate & steps don’t show on the watch. It even flashes while charging. I’ve tried restarting. Any ideas?

[NellyG]

That sounds really strange. Try a factory reset - settings app on the watch and scroll down to About if you can get there. If you cant try the button method. But if it is still flashing you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[philowen]

That’s great. Thanks. Factory reset from the screen - everything was working except the screen was flashing ! Had a bit of trouble changing the watch face, but got there in the end with the help of the forum. Thanks again. 😀

[Cozmik]

I have also had a Green Flashing screen. With the numbers 31 and I think 13. Tho I think this may have been because of the Watch Faces that I had d choosen. As soon as I revert back to an original or something less complicated it’s ok again.